01 Our service and these terms
CallerTune.store is operated by NovaClarius Limited, Nigeria ("we", "us"). These terms apply to using the website and purchasing our CallerTune preparation and distribution services. Read them before placing an order and keep a copy for your records.
CallerTune are the audio that callers hear while waiting for a call to be answered. Our artist packages help prepare and submit authorised content for distribution through supported mobile operators. Current availability is described on the website; purchasing a package does not guarantee availability on every network or in every country.
02 Authority and accurate information
You must have legal capacity to enter the transaction and authority to act for any artist, label or rights holder you represent. If a young artist is involved, contact us about the appropriate parent, guardian or representative before purchasing or sending personal documents.
Provide accurate contact, payment, content and rights information. Keep your order reference and secure upload link safe. Let us know promptly if your details change or you believe someone has accessed your order without permission.
03 Packages, prices and payment
The selected package, price in Nigerian naira and included services are shown before payment. Any applicable additional charge must be disclosed before you agree to it. A later website price change does not change an already agreed purchase.
Every artist package includes ISRC codes for the CallerTune prepared under that package. Support is available across all packages. Song limits and other package inclusions are those shown for your selected order.
Paystack processes payments. A payment is treated as confirmed when it is successfully verified. A payment receipt confirms payment; it does not by itself confirm that your songs or rights documents have been received, approved or deployed.
If you have paid but cannot continue, contact us or use Recover upload link. Please do not pay again simply because you cannot find your link.
04 Submission, review and deployment
After payment, complete the content and rights submission using your secure link. Provide files in the formats and sizes shown on the upload fields and supply the requested ownership or authorisation evidence.
A completed upload is followed by review. We may request corrections, replacement files or further evidence. Receipt of a submission is not approval for distribution. Deployment depends on a complete, acceptable submission and the relevant operator's technical, rights and content requirements.
Any estimated timing is subject to review, necessary corrections and operator processing. We do not promise a fixed deployment date unless expressly agreed in writing. Contact support with your reference if a submission is interrupted or its status is unclear.
05 Distribution agreement and royalties
The CRBT Distribution Agreement and its applicable schedules govern the licence, territory, term, content rights, royalties, removal and termination. They remain separate from these website terms. For distribution-specific matters, the accepted agreement and schedules govern; a specific schedule prevails for the commercial matter it expressly varies.
Our standard artist share is 50% of the amount NovaClarius receives after operator/aggregator deductions, subject to the agreed definition of Net Revenue and any different arrangement recorded in the Commercial Schedule. The standard cycle is quarterly, with monthly payment available on request where operationally practicable and a ₦10,000 minimum payout. Amounts below the threshold may carry forward. Reporting and payout depend on relevant settlement and distribution records.
Your copyright is not transferred by a package purchase. You must own or have permission to license all necessary rights. The distribution agreement describes the rights granted to NovaClarius and any permitted promotional use.
06 Refunds and payment problems
Where the deployment-failure refund provisions in your distribution agreement and applicable package or Commercial Schedule apply, the relevant deployment/setup fee is refunded in full. These provisions cover qualifying rights issues not caused by the content owner, operator rejection, technical/deployment circumstances and other qualifying circumstances recognised under the agreement.
To request a refund or report a duplicate or incorrect charge, email info@callertune.store with your reference, payment date and a description of the issue. Do not email card details or PINs. We will review the order and explain eligibility, the amount and the refund process. Processing and receipt also depend on the payment provider and receiving institution.
For cancellation requests or other issues, contact us promptly so we can review the work already performed and the applicable terms. Nothing here excludes a refund or other remedy you are entitled to under applicable law.
07 Promotion and subscriber activation
Promotional reach figures describe campaign scope or potential reach, not a guarantee of subscribers, sales, income or a particular audience response. We do not guarantee royalty earnings or commercial success.
Fans activate tunes through the supported operator using the published dial or SMS instructions. Subscriber charges, eligibility, renewals and cancellation rules are set by the operator and are separate from an artist's package fee. Review the operator's confirmation and charges before activating. Our buttons may open your dialler or messaging app; activation still requires the relevant user and operator steps.
08 Acceptable use and website materials
Do not upload content you are not authorised to distribute, submit false information, impersonate another person, send malicious files, attempt unauthorised access or interfere with the service. We may restrict access or suspend a submission where reasonably necessary to investigate abuse, a rights dispute or a legal or operator requirement.
Website branding, designs, text and other materials belong to NovaClarius or their respective owners. Browsing or listening to a preview does not give permission to copy, redistribute or commercially exploit another person's work.
09 Privacy and communications
Our Privacy Policy explains how we handle information about visitors, customers, artists and other individuals. We may contact you using the details supplied to administer payment, uploads, review, deployment, royalties or support.
External services, including payment providers, mobile operators and linked platforms, have their own applicable terms and privacy policies.
10 Availability and responsibility
We will use reasonable care in providing our service, but interruptions, technical faults and third-party delays can occur. Tell us promptly about a problem so we can investigate. Keep copies of your original files and documents.
Responsibility for distribution-specific claims is addressed in the distribution agreement. Nothing in these website terms excludes liability or limits consumer rights where doing so would be unlawful.
11 Questions, complaints and governing law
Email info@callertune.store or call +234 903 333 9960. Include your order reference where relevant and the outcome you are seeking. We will seek to resolve complaints through discussion.
These website terms are governed by Nigerian law, subject to mandatory rights that apply to you. Distribution-agreement disputes follow the process in that agreement. Nothing here prevents a lawful complaint to a regulator or the exercise of a non-excludable right.
12 Changes to these terms
Updates will be published with a revised date. The terms presented for your purchase apply to that purchase; a later website update does not retrospectively change an agreed order. Changes to an existing distribution agreement require the process specified in that agreement.